Frequestly Asked Questions:
What is trial, or shareware, software?
Shareware is a marketing concept that allows you to try a product (for a limited time) before you actually purchase it. If you try a product and like it, you can purchase it on-line or through mail, phone, FAX or E-mail order. If you don’t like the product, simply remove it from your machine and stop using it.
If you continue to use a trial version of any of our products for over 30 days, you should pay for it. See the ordering information for various ways to buy a
BIBLEBYTE BOOKS’ product. There are several reasons for doing this. First, it’s the right thing to do – you are paying for a product you are using. Second, you will obtain the latest version of the software which includes enhancements not available in the shareware version. Third, your fee allows us to stay in business, developing new programs for you and your kids.
How do I download one of your trial products?
Click on the desired download link. A window like this will appear:
Click Save and save the file (it has a .zip extension) in a folder of your choice.
What is a ZIP file? How do I unzip such a file?
When you download a file from our site, it is a zip file (with a .zip extension). This file contains compressed versions of all the files needed to install a program package on your computer. To unzip this file, you need an unzip utility. Such utilities are usually on your computer. If not, go to one of the many shareware sites (ZDNet.Com, Download.Com) on the internet and download an unzip utility. We highly recommend WinZip – it is low-cost and easy-to-use. You can download a free trial version at: http://www.winzip.com
Your unzip utility should provide instructions for unzipping files. Many times, just double-clicking the downloaded zip file will start the unzip process. Unzip the file, placing the unzipped files in a folder of your choice.
I’ve downloaded a ZIP file and ‘unzipped’ it. Now, what do I do?
What you do depends on whether you downloaded an application package or a programming tutorial. First, make sure to unzip the downloaded zip file to a temporary folder or directory.
If you downloaded and unzipped one of our application packages, each package has a program called SETUP.EXE that will take you through the steps of the installation process. To run this program:
- Click Start on your taskbar. Choose Run from the Start menu. The Run window will appear. Click the Browse button. An Open window will appear.
- Navigate to the folder with the unzipped files. A SETUP file will appear. Select that file and click the Open button. You will be returned to the Run window.
- Click the OK button. Follow the on-screen instructions to complete the setup and installation. Do not install the program in the same folder with the unzipped files. Choose (or create) a new folder.
A simpler alternative to the above steps is to just click the Install button (if there is one) in your unzip program once the file is unzipped. Once installed, to run the program click Start on your taskbar. Choose Programs from the Start menu. Then, choose the installed program name from the menu. The program will begin.
If you downloaded and unzipped one of our Visual Basic, Visual C# , Visual J# or Java programming tutorials, you simply open the document (doc) files using Microsoft Word or Word Viewer. Also included in the unzipped file are the various programming examples you can open in your particular programming environment.
When I try to install a program on my Windows 2000, Windows XP or Windows Vista computer, I get a message that I have negative disk space available. What should I do?
It seems our SETUP program has trouble determining disk space on machines with Windows 2000, XP or Vista. If this happens, just go ahead and install the program, ignoring the error message.
While running the installation program, I receive an error message that says “Access Violation Occurred” while writing a file. I have three options – Abort, Retry, Ignore. What do I do?
On some machines, if a file already exists and is about to be overwritten, this message will appear. Simply, choose the Ignore option each time the message appears and things should be fine.
After I run the SETUP program and try to run the installed program, I get a message that says the executable file (.EXE file) can’t be found. What’s up?
The described problem occurs when you install the application programs in the same directory or folder the SETUP program is in. Make sure you install programs in a different directory or folder than the one where SETUP is located.
My computer uses Windows XP or Vista – the program runs for a while then stops with an error report. What’s up?
There is a problem playing sounds with Windows XP or Vista, which has been corrected. If your computer exhibits this behavior, you most likely have an older version of the software. Send us an e-mail telling us what program you are running and we can send you an update that will work under Windows XP or Vista.
My computer uses Windows Vista – the help files don’t open. What’s up?
With the release of Vista, Microsoft decided to no longer automatically include a file need to use our help files (WinHelp32.exe). To get this file, go to http://support.microsoft.com and search on ‘WinHelp in Microsoft Vista’. You will be taken to a web page which will provide details for downloading and installing the needed file. Then, our help files should work properly. As an alternate, all help files are installed with the software as a .txt file that can be opened in any text editor.
I own a Mac. Is there anyway I can run your software on my computer?
Many users have reported success using Microsoft’s Virtual PC product. It allows you to emulate the operation of a Windows-based PC on your Mac. The Virtual PC website is: http://www.microsoft.com/mac/products/virtualpc/virtualpc.aspx?pid=virtualpc
Why are your computer programming tutorials saved in Microsoft Word format? Why not use Adobe PDF files?
We use Word format for our tutorials to allow the user to cut and paste code from the documents. This cannot be done using PDF files.
I cannot load the projects or workspace from a Java tutorial using JCreator. What’s up?
Make sure you have the latest version of JCreator (Version 3.0 or later) on your computer. If you are using Version 2.5 or earlier, the workspaces or projects will not load. You can, however, rebuild each workspace and project, by including the appropriate Java code files.